AUTHORIZATION FOR RETURN OR REPLACEMENT
To obtain Technology Squared's authorization to return a defective item for
credit or replacement, simply email Customer Service at
within 15 days of purchase. Non-defective merchandise returns will incur a 20%
restocking fee, and must also be returned within 15 days of purchase.
Non-defective merchandise must meet the following conditions to qualify for
Merchandise, merchandise packaging, and inner pack must bear no markings or be
otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be
returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty then follow the
instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you
receive merchandise damaged during shipping, please contact our Customer Service
within 15 days of the date of shipment of your order and your claim will be
NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must
be complied with or they may deny your claim.
Claims will fall under the following categories:
- Lost order
- Damaged merchandise
- Shortage on order
- Defective merchandise
- Wrong item sent
- Manufacturer's Guarantee defect
It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post
do lose orders. If you have placed an order and have not received it in a
reasonable period, email Technology Squared at
Please include the following information:
Your name as it appears on your billing address
Your email address used to order
Your Invoice/Order Number
Technology Squared will initiate a tracer with the carrier. Normally a response
is received within 10 working days after the tracer is initiated. Most carriers
require a 10-day waiting period before they will accept a tracer request. The
U.S. Postal Service requires a 30-day waiting period from date of shipment
before they will accept a tracer (90 days outside continental U.S.).
Inspect each box for signs of damage such as crushed, torn, open, unsealed tape,
etc. If you do find outward damage, sign the receipt with the words "Exception -
Damage." For United Parcel Service deliveries, contact Technology Squared's
Customer Support Department and give the invoice number of the shipment
involved. Explain the damage involved, number of cartons received and whether
you desire a replacement or credit to your account. This information will
prepare us for a claim report from the carrier.