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Remote Support Terms

TAll references to “we,” us,” “our,” “ours” and “technologysquraed.com” refers to the staff of Technology Squared, Inc. (the “COMPANY”), and the herein referenced subcontractors (the “Subcontractors”). All references to “member,” “you,” “yours,” and “submitting individual” refers to all persons who visit the Site and/or utilize the services in the Site, the person whose name appears as the member on a membership application form.

COMPANY assumes that the details provided on the membership application forms are the details of the person submitting the membership application forms. PLEASE NOTE that the preferred form of contact between COMPANY and you is via the internet and electronic mail; therefore, a valid email address must be provided on the membership application form that you submit, as that email address will be used to communicate with you regarding your membership and/or the services subscribed, and should your email address and/or any other contact information change you are solely responsible for notifying COMPANY immediately of such change.

 

Data Protection

You agree and understand that it is your (the customer's) responsibility to maintain copies of all important data on your computer, and to obtain such copies prior to authorizing Technology Squared to commence its services for you.

 

Scope of Support

Customer is responsible for the updating and maintaining of Virus, Spyware, Malware and any other software to prevent from malicious software affecting the customer’s computer. Technology will take every attempt possible to fix and or repair the problem in question. In the event that a technician makes a service call but the problem cannot be resolved because the issue is outside the scope of our support and needs to be handled by the computer manufacturer, an outside vendor, or another provider, a travel charge fee is still required. The onsite technician will attempt to contact the company/vendor/person who will handle and/or escalate the issue. This provision includes but is not limited to (i) dealing with Internet Connection problems where it is determined that the cause of the problem is not the computer but a networking component supported by the internet service provider, (ii) licensed software or hardware issues that must be handled by the computer or product manufacturer if the product is under warranty, (iii) any other 3rd party specialized software/hardware not listed above. Also, if we determine in our sole discretion that your product cannot be repaired, or upgraded we can refuse the right to service this product.

 
Complaint Resolution Policy

Technology Squared will respond to any complaint within seven business days of receipt and will address and resolve any complaint within 45 days of receipt. In the event we cannot reach a satisfactory resolution, we will use third-party dispute resolution services. Please contact us at support@technologysquared.com if you have any questions or concerns. Technology Squared is committed to customer satisfaction and will take the necessary steps to provide you with a fair, timely and effective means to resolve problems with any transaction. We record and monitor all complaints, and all of our technician’s sessions with clients.

 

Limitation On Liability

IN NO EVENT SHALL TECHNOLOGY SQUARED AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHER SIMILAR DAMAGES OR ANY DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF MATERIALS AVAILABLE FROM THE SITE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES COULD HAVE BEEN FORESEEN BY TECHNOLOGY SQUARED.

 

Backing up Data

BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO SERVICE PERFORMED ON YOUR HOME OR BUSINESS COMPUTER. TECHNOLOGY SQUARED AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

 

Service Limitations

Service is only available to systems included in your membership. If you need to add an additional system to your membership at any time, simply contact us and we can upgrade your plan based on our add-on system chart pricing. Any intentional attempt to obtain repair services on a system not currently included in your membership will result in immediate termination of your membership and no refund will be issued. Technology Squared reserves the right to charge additional fees for certain services that a client may require or request above and beyond any service plan. Technology Squared will at its sole discretion determine these additional services and fees. Parts and services covered during the manufacturer’s warranty period are the responsibility of the manufacturer and are not covered by Technology Squared’s service plan. There are no warranties for computer repair that involve software issues, virus problems and spyware problems. Upon the completion of the repair the technician will demonstrate to the customer that the problem has been fixed at which time a repair summary form will be signed by the computer owner acknowledging that the problem has been fixed. Any subsequent calls regarding software, virus, and/or spyware related problems will be charged as a new travel charge. Each onsite visit or remote session is allocated a maximum block of 2 hours. If your system requires more than the allotted time block, our technician may decide to bench your system at our shop to complete the repairs. In some cases, additional charges may be required. We will always discuss these situations with you up front before performing any chargeable work. Drive time is covered within our local coverage area only. All mileage outside our coverage area will be charged $.99 per mile one way.
*please see our coverage area map on our website at http://www.technologysquared.com/coverage-map.php.

 

Termination of Service by Technology Squared

User understands and agrees that at its sole discretion, Technology Squared may terminate or suspend any agreement for services immediately and without notice. Technology Squared may at its sole discretion refuse to honor requests for service, renewals or subscriptions following a
termination of services or for any other reason.

 

Payment of Fees

You the user agree to pay all applicable charges and fees related to your membership plan as well as any taxes or other charges due including no-show fees, trip charges, set-up fees or termination fees. Annual membership fees will be billed in advance of present year’s expiration date.

a. Service to you may be denied or discontinued without notice at any time if your credit card provider denies or discontinues providing credit to you for any reason, or you fail to make payment when due or provide us with a new credit card expiration date before the existing one expires.

b. Cancellation of your membership and/or late fees may apply if your bill is not paid by the due date. Technology Squared may charge a late fee of 5% or the highest rate permitted by law for late payments. Users are responsible for paying collection agency fees utilized to collect past monies due including attorney fees.

c. Users must contact Technology Squared a minimum of three (3) hours prior to an appointment to cancel or reschedule an appointment, otherwise, at Technology Squared’s sole discretion, a missed or late appointment fee may apply.

 
 
 

 

 
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