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Remote Support Terms
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TAll references to “we,” us,” “our,” “ours”
and “technologysquraed.com” refers to the staff of
Technology Squared, Inc. (the “COMPANY”), and the herein
referenced subcontractors (the
“Subcontractors”). All references to “member,” “you,”
“yours,” and “submitting individual” refers to all persons
who visit the Site and/or utilize the services in the Site,
the person whose name appears
as the member on a membership application form.
COMPANY assumes that the details provided on the membership
application forms are the details of the person submitting
the membership application forms. PLEASE NOTE that the
preferred form of contact between COMPANY and you is via the
internet and electronic mail; therefore, a valid email
address must be provided on the membership application form
that you submit, as that email address will be used to
communicate with you regarding your membership and/or the
services
subscribed, and should your email address and/or any other
contact information change you are
solely responsible for notifying COMPANY immediately of such
change. |
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Data Protection |
You agree and understand that it is your
(the customer's) responsibility to maintain copies of all
important data on your computer, and to obtain such copies
prior to authorizing Technology
Squared to commence its services for you. |
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Scope of Support |
Customer is responsible for the updating and maintaining of
Virus, Spyware, Malware and any other software to prevent
from malicious software affecting the customer’s computer.
Technology will take every attempt possible to fix and or
repair the problem in question. In the event that a
technician makes a service call but the problem cannot be
resolved because the issue is outside the scope of our
support and needs to be handled by the computer
manufacturer, an outside vendor, or another provider, a
travel charge fee is still required. The onsite technician
will attempt to contact the company/vendor/person who will
handle and/or escalate the issue. This provision includes
but is not limited to (i) dealing with Internet Connection
problems where it is determined that the cause of the
problem is not the computer but a networking component
supported by the internet service provider, (ii) licensed
software or hardware issues that must be handled by the
computer or product manufacturer if the product is under
warranty, (iii) any other 3rd party specialized
software/hardware not listed above. Also, if we determine in
our sole discretion that your product cannot be repaired, or
upgraded we can refuse the right to service this product. |
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Complaint Resolution Policy |
Technology Squared will respond to any complaint within
seven business days of receipt and will address and resolve
any complaint within 45 days of receipt. In the event we
cannot reach a satisfactory resolution, we will use
third-party dispute resolution services. Please contact us
at support@technologysquared.com if you have any questions
or concerns. Technology Squared is committed to customer
satisfaction and will take the necessary steps to provide
you with a fair, timely and effective means to resolve
problems with any transaction. We record and monitor all
complaints, and all of our technician’s sessions with
clients. |
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Limitation On Liability |
IN NO EVENT SHALL TECHNOLOGY SQUARED AND/OR ITS RESPECTIVE
SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT,
INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHER SIMILAR
DAMAGES OR ANY DAMAGES RESULTING FROM LOSS OF USE, DATA OR
PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR
OTHER TORTUOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH
THE USE OR PERFORMANCE OF MATERIALS AVAILABLE FROM THE SITE,
EVEN IF THE POSSIBILITY OF SUCH DAMAGES COULD HAVE BEEN
FORESEEN BY TECHNOLOGY SQUARED. |
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Backing up Data |
BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO
BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR
COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE
DEVICES YOU MAY HAVE PRIOR TO SERVICE PERFORMED ON YOUR HOME
OR BUSINESS COMPUTER. TECHNOLOGY SQUARED AND/OR ITS THIRD
PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME
FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA
OR FILES. |
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Service Limitations |
Service is only available to systems included in your
membership. If you need to add an additional system to your
membership at any time, simply contact us and we can upgrade
your plan based on our add-on system chart pricing. Any
intentional attempt to obtain repair services on a system
not currently included in your membership will result in
immediate termination of your membership and no refund will
be issued. Technology Squared reserves the right to charge
additional fees for certain services that a client may
require or request above and beyond any service plan.
Technology Squared will at its sole discretion determine
these additional services and fees. Parts and services
covered during the manufacturer’s warranty period are the
responsibility of the manufacturer and are not covered by
Technology Squared’s service plan. There are no warranties
for computer repair that involve software issues, virus
problems and spyware problems. Upon the completion of the
repair the technician will demonstrate to the customer that
the problem has been fixed at which time a repair summary
form will be signed by the computer owner acknowledging that
the problem has been fixed. Any subsequent calls regarding
software, virus, and/or spyware related problems will be
charged as a new travel charge. Each onsite visit or remote
session is allocated a maximum block of 2 hours. If your
system requires more than the allotted time block, our
technician may decide to bench your system at our shop to
complete the repairs. In some cases, additional charges may
be required. We will always discuss these situations with
you up front before performing any chargeable work. Drive
time is covered within our local coverage area only. All
mileage outside our coverage area will be charged $.99 per
mile one way.
*please see our coverage area map on our website at
http://www.technologysquared.com/coverage-map.php. |
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Termination of Service by Technology Squared |
User understands and agrees that at its sole discretion,
Technology Squared may terminate or suspend any agreement
for services immediately and without notice. Technology
Squared may at its sole discretion refuse to honor requests
for service, renewals or subscriptions following a
termination of services or for any other reason. |
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Payment of Fees |
You the user agree to pay all applicable charges and fees
related to your membership plan as well as any taxes or
other charges due including no-show fees, trip charges,
set-up fees or termination fees. Annual membership fees will
be billed in advance of present year’s expiration date. a.
Service to you may be denied or discontinued without notice
at any time if your credit card provider denies or
discontinues providing credit to you for any reason, or you
fail to make payment when due or provide us with a new
credit card expiration date before the existing one expires.
b. Cancellation of your membership and/or late fees may
apply if your bill is not paid by the due date. Technology
Squared may charge a late fee of 5% or the highest rate
permitted by law for late payments. Users are responsible
for paying collection agency fees utilized to collect past
monies due including attorney fees.
c. Users must contact Technology Squared a minimum of three
(3) hours prior to an appointment to cancel or reschedule an
appointment, otherwise, at Technology Squared’s sole
discretion, a missed or late appointment fee may apply. |
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