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Remote Phone Support Services

At Technology Squared, we know that costs are a vital part of doing business. With this in mind we have created a simplified manner of service where costs are sometimes even cut in ½ of their original prices.  What we offer is comprehensive and detailed remote access to facilitate your phone systems needs and demands.
 

Our technicians can connect via:

  • RAD (Remote Access Device - Nortel)
     
  • VPN (Virtual Private Network)
     
  • MSTSC (Microsoft Terminal Service Connection)

Through a remote connection, our technicians can help with the simplest change to the most compressive update that your PBX requires.

 
Here’s a partial list of items we can easily handle through our Remote Service Support:
  • Add/ Delete Extensions
     
  • Move Extensions
     
  • Add/ Delete Voice mails
     
  • Program buttons, Name changes
     
  • Monitor system logs and alarms and take required corrective action
     
  • Test station and trunk positions as required to restore system faults
     
  • Perform software updates for system fixes as provided by PBX vendors
     
  • Perform scheduled maintenance routines
     
  • Perform miscellaneous equipment maintenance, i.e. attendant console, conditioning equipment, special circuit interface
 


 

 
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